Benefits
Why Work With Satwik & Partners.
Career Growth Opportunities
We believe in nurturing talent and providing clear pathways for professional development and advancement.
Supportive Work Environment
Work alongside experienced professionals in a culture built on teamwork, respect, and open communication.
Continuous Learning
Access in-house training and development programs designed to strengthen your skills and industry knowledge.
Recognition & Rewards
Your hard work never goes unnoticed — we celebrate achievements big and small.
Meaningful Work
Be part of a company that helps clients achieve financial success through integrity, reliability, and innovation.
Open Vacancy
Join Our Growing Team and Build Your Future.
Duties & Responsibilities
- Handle various client requests and ensure achievement of assigned targets.
- Analyze delinquent accounts and prepare reports highlighting high-risk accounts, including recommendations for resolution.
- Communicate with clients to gather additional credit or account information to support recovery activities.
- Monitor collection performance and provide regular progress updates.
- Identify problematic accounts and escalate critical issues to management or clients as needed.
- Negotiate and establish payment programs with delinquent clients when required.
- Monitor adherence to debt recovery policies, conduct analysis and evaluations, prepare reports with recommendations, and present findings to senior management for appropriate action.
- Interview, train, and motivate staff in line with company and client requirements.
- Prepare reports and documentation as requested by management.
- Perform any other duties assigned by management from time to time.
Qualifications & Experience
- Malaysian citizen.
- Minimum qualification: SPM or equivalent.
- At least two (2) years of managerial experience.
- Proven ability to achieve targets and work effectively under pressure.
- Proficient in Microsoft Word and Excel (advanced level).
- Strong interpersonal and communication skills, with the ability to manage and guide staff.
- Excellent analytical and problem-solving abilities.
Duties & Responsibilities
- Make outbound calls to remind customers of overdue payments and ensure timely debt collection.
- Record and update information regarding debtors’ financial status and collection progress.
- Locate and contact debtors through calls, mail, or visits to discuss and arrange payment of outstanding balances.
- Communicate with debtors to identify reasons for delayed payments and explore suitable repayment options.
- Advise debtors on appropriate actions and strategies to clear outstanding debts.
- Persuade debtors to settle due amounts assigned by the Recovery Officer (RO).
- Arrange and negotiate repayment plans or schedules according to each debtor’s financial situation.
- Negotiate extensions or revised payment terms when necessary.
- Perform any other duties assigned by the Head of Department (HOD) or management as required.
- Comply with company and departmental Standard Operating Procedures (SOPs), client requirements.
Qualifications & Experience
- Malaysian citizen.
- Minimum qualification: SPM or equivalent.
- At least one (1) year of experience as a Debt Collector or in a similar role.
- Proven ability to meet targets and work efficiently under tight deadlines.
- Proficient in Microsoft Office and database systems.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Polite, empathetic, and confident when dealing with customers.
- Salary: Negotiable based on experience.
Duties & Responsibilities
- Must possess own motorcycle or car.
- Conduct field visits to customers’ billing addresses to follow up on outstanding payments.
- Negotiate and arrange payment settlements upon approval (strictly no cash or cheque collection).
- Trace and verify delinquent customers’ valid addresses through inquiries at post offices, telephone companies, credit bureaus, or by communicating with neighbors.
- Deliver reminder letters or notices during each field visit.
- Complete and submit claim and mileage forms accurately.
- Perform any other duties as assigned by the superior or management.
- Ensure compliance with company and departmental Standard Operating Procedures (SOPs), client requirements.
- Familiarity with Klang Valley and Selangor areas will be an added advantage.
Qualifications & Experience
- Malaysian citizen.
- Minimum qualification: SPM or equivalent.
- Good communication skills in both Bahasa Melayu and English.
- Self-disciplined, responsible, and a strong team player.
- Must possess a valid driving license.
- Prior experience in credit recovery or field collection will be an added advantage.
- Salary: Negotiable based on experience.
Submit Your Application
Join Our Growing Team and Build Your Future.
Partner with Experts in Debt Recovery
Get in touch with Satwik & Partners today for a customized debt recovery solution that saves time, maximizes returns, and strengthens your financial performance.
Contact
- Telephone: +603-6242 5757
- Fax: +603-6242 6454
- Email: admin@satwikpartners.com.my
- Address: Suite 6A-03, 6th Floor, Sungai Mas Plaza, Jalan Ipoh, 51200 Kuala Lumpur
Copyright © 2025 Satwik & Partners Sdn. Bhd. All Rights Reserved.